SteelSir was created in 2009 as a new brand of the steam punk, and always caters to the interests and needs of the public who like Punk. Each product is carefully crafted by multi-channel process. Original, but beautiful style and exquisite handicraft.
Steelsirclothing.com is committed to protecting your privacy. We hope that you will take the time to read this policy, which explains what information we collect from you and how we use that information. By using our website or by purchasing products or services from us, you agree to be bound by this policy. Please check back frequently, as this policy may change from time to time.
Shipping & Returns
Shipping cost is determined by weight, for orders that are small and under 13 oz. First class mail will get your order to you usually the cheapest. When multiple items are purchased the cost of shipping goes down and saves you money. Just follow the checkout instructions and you will be given a list of options for shipping and a list of different prices, you can then pick out the shipping method that works best for you.
We know you want your stuff fast.. and waiting around for the mail to come is not fun, so we do everything we can to get your order out quick.
Upon payment your order is usually shipped within 24 hours, sometimes it is shipped the same day. Sometimes during times when we get busy your order can take 2 to 3 days to get shipped. We will email tracking information to you when your order ships, if you didn’t recieve the tracking number your order most likely has not shipped yet, also check your junk mail as it could have been caught. If you want your order shipped out fast the best way to make payment is with a credit card or through Paypal, that way we receive payment right away and are able to ship your order out to you as fast as possible. If you choose to pay by mailing in your payment we wait until payment is received before we ship your order to you. If you pay by check or money order there is usually a 2-3 business day delay for your payment to clear. On average your package takes about 5 business days to reach you once payment is made and your order is shipped out. So on average your order usually takes about 1 week from the time you pay until it shows up at your house (Note this is just an average guideline sometimes you will get your order the very next day if you live close to us, sometimes it might take 8 – 14 days if the post office is busy, slow, or comes across problems). The post office does not declare a package lost until 14 business days go by. Orders are normally shipped Monday through Friday, excluding holidays in the order that they come in so the sooner you place your order the faster we can get it to you.
The post office does not declare a package lost until 14 business days go by. If it has been 14 days or longer after your order says shipped then you can contact us and we will see what the problem is.
You can log into your account at any time and check the status of your orders. Your order will be marked as one of these during the process.
Processing – If you mail in your payment or if we have yet to update orders your order will remain processing until we have received your payment. When we receive your payment we will update your order to Received.
Received – This means we have received your payment and your order is in line ready to get packed. If you have paid by credit card or Paypal your order should say Received right away.
Packing – This is when we are packing your order. This process is normally 1 day sometimes it can take a little longer.
Shipped – We will update your order to Shipped after we ship it out. When your order is marked shipped we will also email you a tracking number so you can check up on it at any time. The tracking information may not show anything right away it usually takes some time for the post office to update the information so if it doesnt show anything just give it some time and check back later on. Sometimes we will mark your order shipped the night before it is ready to be sent out. Once your order is marked shipped you should have it shortly.
RETURN & EXCHANGE
Changed your mind? Not completely satisfied with your purchase ? we’ll gladly accept unworn, unwashed, or defective merchandise purchased on punkpartydress.com for return or exchange after you receive the package in 3 days.
1.Ordered the wrong size or color? No worries! If you need the same item in a different size or color,contact us.
2.If you’d like to exchange your merchandise for a different item,it’s okay,just conatct us.
1.If you requested an item for exchange that we no longer have available, we’ll process a return instead. If this should happen, youâ€™ll receive a return email to notify you about the return.
2.The shipping fee and reshipping fee need to be paid by customers.
Do you want to return something? No problem!
1.You can return any item except customized items for a refund, within 3 days of receiving your original order.
2.We will only refund the amount you paid when you purchased the item,not including the shipping fee.
RULES OF EXCHANGE AND RETURN
1. Your requests must be received within 3 days after you received the package by email, otherwise we will not accept.
2. Must be in original condition – unworn, unwashed, unaltered, undamaged, clean and free of lint and hair – and must have the tags intact and attached.
3. For branding clothing,package was sent back to us without original packaging,we will charge Â£20 fee.
4.We try hard to accept all exchanges and returns, but if an item is returned to us broken, we don’t accept exchange or return.
5. For customized clothing, we can not offer any exchange and return, please find a professional tailor to measure you and keep fit. But we can revise it for you if you can pay for shipping back fee and Tax fee.
6. We can not offer refund for sake of late remittance for your order. If you decide to order, please choose correct payment method according to your event date.
PROCESS FOR EXCHANGE AND RETURN MERCHANDISE
Send us an email within 3 days after you receive the package.Please include the following information
1. Email address(used when placing the order)
2. Order Number (your order number can be found on your confirmation email, shipment email).
If you’d like an exchange: The size or alternative item you would like in exchange.
Once we receive your email,we will check whether the items can be exchanged or returned.
We will reply you with the return address.
Important Note: For your protection, please send your return via a shipping service that can be tracked, such as Registered USPS, FedEx, or UPS. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee refunds for returns sent via a non- traceable method.
Once received at our facility, your exchange or return will be processed within 3 to 5 business days. You will receive an e-mail notification confirming your exchange or return has been processed.Credits are processed upon confirmation and inspection of the return.